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Hani Masgidi's Articles in Leadership

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  • Team Work In A Call Center
    Why do lots of businesses in call center fail to set up effective teamwork? After all, majority business leaders speak about teamwork, lots of books are written about teamwork, and also teamwork pictures adorn walls in lots of call centers. The key to develop collaborative workforce is establishing effective culture, which builds teamwork in the fabric of an organization.
  • How to manage your Call Center using the PEST Analysis?
    The PEST tool is applied widely in most business management recently. You can see that its targets are involved with examining and developing the business issues along with providing the optimized methods to solve any existed challenges.
  • How to Manage Your Call Center by Using the SWOT Analysis?
    The operation of managing the Call Center is not easy. Yet, it needs to understand many basic tools of management with care. Knowing the characteristics and limitations of diversity management is considered the corner stone of success of any targeted company.
  • How to get Involved With Skills Based Routing?
    During the operation of the call centers, we can encounter many categories. As an important issues, we see that Skills Based Routing, or as it is called, SBR.
  • How to develop Leadership skills
    You must agree to the fact that leadership skills play a great role in heightening the possibility of your getting a high profile job. If you have leadership qualities, things are much easier for you when you are facing an interview or participation in a group discussion as a part of the interview or selection test. If you are eager to develop your leadership skills, and if you are in search for some tips and suggestions that will help you to develop characteristics, here are they.
  • How To Become A Real Manager
    Becoming good manager will take some time and patience. It is huge when we get some early training, however that does not always take place. To begin, check your present status as manager - how efficient are you now? There are lots of personality checklists accessible on the web. You must also think of having 360-degree review finished. Again, there are lots of good ones on market.
  • Contact Center Assessment
    An assessment program is an essential tool that would help improve and organization. It is designed to identify the areas that need special attention. An expert or a professional in the field of assessment is employed to do the job. Call Center Assessment providers provide experts who have call center leadership background and understand fully the operation of the industry. He is expected to identify the specific areas that need attention and provide the organization with an expert solution.
  • Coach Your Staff Effectively
    The method of recording calls and playing it back and forth to find ways to improve is in my opinion the best method of coaching your calling agents. Here I have laid down a 9 step by step plan to coach your callers effectively:
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